Shipping policy

Shipping & Returns Policy – NovaTrendz

At NovaTrendz, we are committed to providing a smooth and reliable shopping experience. Please review our shipping and returns policy below.

📦 Shipping Policy

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped on weekends or holidays.

Shipping Time

Because we operate using a dropshipping model, shipping times may vary. Estimated delivery times:

United States: 5–12 business days
International: 7–20 business days

Please note: Delivery times are estimates and may vary due to demand, weather, or carrier delays.

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

Shipping Costs

Shipping rates are calculated at checkout unless otherwise stated. Occasionally, we may offer free shipping promotions.

Delayed or Lost Packages

NovaTrendz is not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances. If your order appears lost, please contact us and we will assist you.

🔄 Returns & Refunds Policy

Return Eligibility

We accept returns within 30 days of delivery under the following conditions:

Item must be unused and in original condition
Item must be in original packaging

Non-Returnable Items

Certain items may not be eligible for return, including:

Personal care or hygiene products (if opened)

Final sale or clearance items

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.